Northwind Co · IT / Support
Customer Support Lead
2 years · Full-time · 100% remote · posted 10 Sep 2026
- Salary
- $3,200–3,800 / month
- Experience
- 2 years
- Employment
- Full-time
- Remote
- 100% off-site
- Overlap
- GMT+0 to GMT+3, four hours
- Gear
- Laptop, headset, 30 Mbps up
- Posted
- 10 Sep 2026
Duties
Run the English queue. Write macros. Once a week, send a note on the three tickets that keep returning. Hire one extra agent next quarter.
Requirements
Two years in B2B support. You have led a small queue, not just answered it. Written English that a customer would forward.
Conditions
No office. Equipment stipend $80/month. Public holidays in your country. We do not ping after overlap hours.